Kin Trends Shipping Policy:

Free Shipping on all orders over the value of Rs 5000.
We charge Rs 250/- on all orders under the value of Rs 5000.
Orders placed by 5:00 PM (Pakistan Standard Time) will be shipped the same day via Registered Courier Service.
Orders received after 5:00 pm will be dispatched the next day.
Orders received on Sundays and on Pakistan's National Holidays will be processed and shipped on the next working day.
Delivery time is between 2 to 7 working days (No delivery on Sundays). However delivery can take up to 7 working days during busy shopping season or our mega sales events.
We will deliver to the home or office address indicated by you when you place an order.
We cannot deliver to PO boxes. All deliveries must be signed for upon receipt. We will try at least twice to deliver your order at the address indicated by you.
In-case of self collection or any address where we think that the courier network is not available we demand for advance payment .
If you have any questions you can contact us at 0328-1147574 or email us at kintrends.pk@gmail.com.

Returns

If a customer wishes to return an item, we offer a doorstep return pickup within 7 days of delivery. Once the returned item is received back at our office and checked, the refund will be processed.

A courier pickup charge of Rs. 380 will be deducted from the total refund amount. The remaining amount will be transferred to the customer’s bank account.

Exchanges

If a customer selects the size or color by their own choice and later feels that the size or color is not suitable, they may request an exchange.

In such cases, a charge of Rs. 380 per article will be applied for exchange. This amount covers the courier charges. The exchange is provided at the customer’s doorstep.

Free Replacement

If an incorrect item is sent by us (for example, the customer ordered one article and received a different one), the replacement will be completely free of charge. No courier charges will be applied, and the correct item will be delivered at the customer’s doorstep.

No Return / No Exchange Items

Items purchased on Special Discounts or during Big Sales are not eligible for return or exchange.

How to Request a Return or Exchange

To request a return or exchange, customers must contact us on WhatsApp: 0328-1147574 within 7 days of delivery. Once contacted, our team will handle the complete process.

You can always contact us for any return question at kintrends.pk@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kintrends.pk@gmail.com.